We are recruiting a Japanese Bilingual Associate Software Support Engineer for our client located in Irving, TX!
The company is a wholly-owned subsidiary of a leading multinational IT company and develops/supports a wide range of solutions, including Unified Communications, Software-defined networking, Video Analytics and IoT.
The successful candidate will be mainly in charge of analyzing software issues and providing technical resolutions to Japanese customers such as field engineers, system engineers, and product support personnel who are diagnosing, troubleshooting, and debugging complex computer systems with software products.
【Responsibilities and Duties】
・Diagnose and troubleshoot technical issues of software products. (40%)
・Suggest and provide solutions to improve technical support productivity. (30%)
・Design, develop and maintain internal/external systems. (20%)
・Lead and contribute to team discussions such as support review meetings, etc.
・Assist with bug investigation or build reproducible case.
・Help Japanese team in setting up test environment, resolving build issues etc.
|Job Location:||Irving, TX|
|Work hours:||9:00am – 6:00pm|
|Salary:||$26/h | $55K - 60K/year (DOE | Contract to Hire after 6 months)|
|Job Requirements:||【Qualifications and Skills】
・Fluency in Japanese - Native to Professional Working level is essential.
・Bachelor's degree in computer science or related IT majors.
・Experience in technical support, development or quality assurance is a plus.
・Oracle OCA/OCP, AWS, AZURE related certifications are plus.
・ Ability to work on routine technical problems interfacing directly with customers.
・ Ability to learn new technologies and corresponding software architecture quickly.
・The following hands-on experience and knowledge are a plus:
- ORACLE Database as DBA and SQL programming.
- UNIX, Linux and Windows Server administration and troubleshooting.
- Python, Go, Ruby, SQL, PL/SQL , JDBC and Web programming with RDBMS.
・Physical ability to operate in an office environment is essential.
・Ability to work on holidays and weekends is essential.