We are currently looking for a Japanese / English bilingual Customer Support Representative in Schaumburg, IL for our client!
The company provides innovative and cost-effective insurance products and strategies to share a common vision in continually improving clients' insurance program, maintaining good standing with insurance carriers and reducing their uncertainty.
|Type of employment:||正社員 / Full Time|
【Responsibilities and Duties】
・Responsible for Intake and distribution of all incoming and outgoing mail.
・Responsible for Intake, issuance, and distribution of all certificates of insurance.
・Executive, intake and process all policy change requests made by clients.
・Assist Account Managers, Account Representatives, Account Executives, and Marketing Executives where reasonably necessary in the preparation of Broker of Record Letters.
・Assist Account Managers, Account Representatives, Account Executives, and Marketing Executives where reasonably necessary for New Accounts and/or competitive bids.
・Assist Account Managers, Account Representatives, Account Executives, and Marketing Executives with the premium accounting and billing of premiums associated with policy transactions.
・Provides exceptional customer service to customer accounts
・Interfaces with customers 100% of the time inside of the sales office
・Other tasks as assigned by Executive Management
|Job Location:||Schaumburg, IL|
|Work hours:||9:00am - 6:00pm (TBA)|
|Salary:||$40K - 45K/year (DOE)|
|Holidays/Vacation:||Weekends, National Holidays|
|Job Requirements:||【Qualifications and Skills】
・Fluency in Japanese - Professional Working to Native Level
・Analytical and Problem Solving and interpersonal.
・Present numerical data effectively.
・Customer service experience in a similar or comparable work environment preferable.
・Competent in computer use – average to above average experience in Microsoft Office Suite (i.e. Outlook, Word, Excel, and PowerPoint).
|Benefits:||Competitive employee benefits package. (Insurance, Sick Leave, Paid Vacation etc)|