<開発者支援エンジニア> 憧れのIT業界($2389)

Creo Consulting, LLC

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Event management: monitor network, server and web applications to ensure high availability. Improve the product for clients

Type of employment: 正社員 / Full Time
Language: English 日本語
Job Location: Austin, TX
Work hours: 8:00 a.m. - 5:00 p.m. (Please ask)
Salary: $100,000 - 110,000 / Year
Holidays/Vacation: Paid Vacation, Sick Leave
Job Requirements: - Provide support to customers using Cloud Platform products, solutions and APIs including App Engine, Big Query and Cloud Storage;
- Event management: monitor network, server and web applications to ensure high availability;
- Incident management, problem management: open, update and close trouble tickets with detailed information relating to trouble reported;
- Provide technical assistance and developer support as part of a global 24x7-support organization;
- Work closely with engineers and product managers to improve the product and make our customers successful;
- Knowledge management: develop and maintain a working knowledge of a wide range of applications and systems;
- Incident management, problem management and change management: change requests and incident ticket handling for the remaining infrastructure teams;
- Follow notification and escalation procedures;
- Follow standards for communications with business involving operational issues;
- Monitor cases queue and assist agents with case queries;
- Be subject matter expert for other agents;
- Share knowledge and educate the agents with product updates and best practices
Benefits: Health, Dental, Vision, Life, Long/Short term, 401K

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