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Expand your customer service experience!
Help desk for Google Cloud Platform customers. Work experience in local customers is preferred.
| Type of employment: | 正社員 / Full Time |
|---|---|
| Language: | English 日本語 |
| Job Description: |
- Provide timely resolution of client inquiries as the point of contact for Google Cloud Platform customers including billing, trials and cancellations; - Ask necessary questions in order identify customer issues, determine root cause and provide appropriate resolution; - Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions and improve the customer experience; - Review and improve the quality of localization in materials including online help, websites, customer emails and notifications. |
| Job Location: | Austin, TX |
| Work hours: | 8:00 a.m. - 5:00 p.m. (Please ask) |
| Salary: | $70,000 - 71,000 / Year |
| Holidays/Vacation: | Paid Vacation, Sick Leave |
| Job Requirements: | - Excellent oral and written English and Japanese communication skills; - Strong troubleshooting/problem-solving skills; - Ability to prioritize and multitask work; - Excellent customer service skills; - Ability to understand the overview of Google Cloud Platform products with Cloud technologies; - Ability to adapt to new technologies and get a certification of Google Cloud Platform product overview; - Ability to perform job functions under stress and pressure; - Strong verbal and written communication skills and analytical skills; - Willing to take initiative and be accountable; - Commitment to continuous self-learning; - Commitment to document solutions and knowledge gaps as identified; - Reliability and regular attendance is essential; - Work experience in local customers is preferred |
| Benefits: | Health, Dental, Vision, Life, Long/Short term, 401K, Tuition Reimbursement, Relocation Support |
