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Expand your customer service experience!
Help desk for Google Cloud Platform customers. Work experience in local customers is preferred.
|Type of employment:||正社員 / Full Time|
- Provide timely resolution of client inquiries as the point of contact for Google Cloud Platform customers including billing, trials and cancellations;
- Ask necessary questions in order identify customer issues, determine root cause and provide appropriate resolution;
- Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions and improve the customer experience;
- Review and improve the quality of localization in materials including online help, websites, customer emails and notifications.
|Job Location:||Austin, TX|
|Work hours:||8:00 a.m. - 5:00 p.m. (Please ask)|
|Salary:||$70,000 - 71,000 / Year|
|Holidays/Vacation:||Paid Vacation, Sick Leave|
|Job Requirements:||- Excellent oral and written English and Japanese communication skills;
- Strong troubleshooting/problem-solving skills;
- Ability to prioritize and multitask work;
- Excellent customer service skills;
- Ability to understand the overview of Google Cloud Platform products with Cloud technologies;
- Ability to adapt to new technologies and get a certification of Google Cloud Platform product overview;
- Ability to perform job functions under stress and pressure;
- Strong verbal and written communication skills and analytical skills;
- Willing to take initiative and be accountable;
- Commitment to continuous self-learning;
- Commitment to document solutions and knowledge gaps as identified;
- Reliability and regular attendance is essential;
- Work experience in local customers is preferred
|Benefits:||Health, Dental, Vision, Life, Long/Short term, 401K, Tuition Reimbursement, Relocation Support|
This job listing is no longer available.