Operation / Customer Service Agent : English-Japanese bilingual

SG SAGAWA USA, INC.

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Operation / Customer Service Agent : English-Japanese bilingual at Global Logistics Company in South Bay area, CA

Type of employment: 正社員 / Full Time パート・アルバイト / Part Time 派遣社員 / Temporary staff
Language: English 日本語
Job Description: 1) Regular Agent: 10:00 am to 19:00 pm on M, Tu, W, Th, F
2) Supervisor: 10:00 am to 19:00 pm on M, Tu, W, Th, F (Sun & Holiday when required)

<Job Summary>
1) Regular Agent:
a) Customer Service Role - Communicate with customers & vendors to coordinate our service product (= Courier Air Export shipment), generating document in our operation system(s), scheduling a daily cargo pickup & delivery, assisting our sales representatives.
b) Documentation Agent Role – Generating various shipping documents – AWB, Ocean BL, related label & commercial invoice.
c) Cargo Processing Assistant Role – Assisting packing, Labeling, freight scanning & palletizing when required.
d) Customer service role to assist sales desk, able to speak / hear / write / read in Japanese to solve issues & trouble shoot, and/or to assist customers / prospects with shipping.

2) Supervisor:
a) Able to perform all of above in 1) Regular Agent’s job scope & duty, and manage / oversee all shipments.
b) Capable of handling mainly Air shipment (Export & Import), also Ocean shipment (Mainly Import)
c) Capable of managing & processing A/R & A/P using all our system to generate monthly Profit / Loss report.
Job Location: Gardena, CA
Work hours: Regular Hours : 10:00am-7:00pm
Salary: DOE
Salary Detail: 1) Regular Agent of Operation department (Permanent / Temporary)
   Hourly $15 -$20/H + Overtime + Christmas Bonus
2) Supervisor of Operation department (Permanent)
         Hourly$18-$24H + Overtime + Christmas Bonus
Holidays/Vacation: Paid Vacation, Sick Leave
Company website: https://www.sgsagawausa.com/
Name of job: Operation / Customer Service Agent
Job Requirements: 1& 2) Regular Agent & Supervisor:
* Have a standard computer skill – able to use email (Gmail) , Microsoft word & Excel, an average typing speed (40-45 WPM).
* Fluent in English & Japanese on business level. (For candidate with Japanese as a second language, able to read & write in Japanese).

* Business level in interaction with Japanese clients / Japan counterpart - writing / reading is a Must.
Benefits: Benefit: Competitive employee benefits package includes: Insurance, Retirement Plan, Sick Leave, Paid Vacation, International Training Trip, etc

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