【EXPIRED】 <ヘルプデスク> 憧れのIT企業 (VISA/リロケサポート有り! #2381)

Creo Consulting, LLC
Last Modified: 2018/07/27


Expand your customer service experience!

Help desk for Google Cloud Platform customers. Work experience in local customers is preferred.

Type of employment: 正社員 / Full Time
Language: English 日本語
Job Description: - Provide timely resolution of client inquiries as the point of contact for Google Cloud Platform customers including billing, trials and cancellations;
- Ask necessary questions in order identify customer issues, determine root cause and provide appropriate resolution;
- Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions and improve the customer experience;
- Review and improve the quality of localization in materials including online help, websites, customer emails and notifications.
Job Location: Austin, TX
Work hours: 8:00 a.m. - 5:00 p.m. (Please ask)
Salary: $70,000 - 71,000 / Year
Holidays/Vacation: Paid Vacation, Sick Leave
Job Requirements: - Excellent oral and written English and Japanese communication skills;
- Strong troubleshooting/problem-solving skills;
- Ability to prioritize and multitask work;
- Excellent customer service skills;
- Ability to understand the overview of Google Cloud Platform products with Cloud technologies;
- Ability to adapt to new technologies and get a certification of Google Cloud Platform product overview;
- Ability to perform job functions under stress and pressure;
- Strong verbal and written communication skills and analytical skills;
- Willing to take initiative and be accountable;
- Commitment to continuous self-learning;
- Commitment to document solutions and knowledge gaps as identified;
- Reliability and regular attendance is essential;
- Work experience in local customers is preferred
Benefits: Health, Dental, Vision, Life, Long/Short term, 401K, Tuition Reimbursement, Relocation Support
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